FAQs

Find answers about orders, delivery, account access, and Metrin Rewards. Need more help? Contact Metrin Client Care.

Orders & Delivery

How do I track my order?

  • Through your account: Sign in to your Metrin account, select your order, and open the tracking link when available.
  • By email: When your order ships, we will send a shipping confirmation with tracking information. Follow the tracking link to check your shipment’s progress.
  • Through Client Care: If you cannot find your tracking information, contact us with your name and order number.

How long will my order take to arrive?

Orders are typically processed within 1–3 business days, excluding weekends and holidays. Estimated delivery for Canadian orders is 5–10 business days after processing. These are estimates, and processing or delivery may take longer during busy periods or carrier disruptions.

See our Shipping Policy for full details. Customers outside Canada should visit metrin.com to check ordering options for their destination.

Why has my tracking number not updated?

Tracking may take 1–3 business days to show movement after you receive your tracking number, while your parcel moves through our shipping partner’s network to the final delivery carrier. Your order may be in transit before updates appear.

If tracking has not updated within 3 business days, or your order has not arrived after the estimated delivery window, contact Client Care.

Your Metrin Account

How do I sign in to my account?

Open your Metrin account and enter the email address associated with your orders. You will receive a one-time sign-in code by email. Enter that code to access your account. A password is not required.

What should I do if I cannot sign in?

Metrin Rewards

How do I check my points balance?

Sign in using the email address associated with your Metrin Rewards account, then open the Rewards button at the bottom-right corner of the website to view your balance and available rewards.

Make sure you are signed in to metrin.ca for your Canadian orders and rewards. If you also shop on metrin.com, check that you are viewing the correct store’s Rewards panel.

How do I redeem my points?

  1. Sign in to your Metrin account and open the Rewards panel.
  2. Select Redeem Points and choose an available reward.
  3. Follow the instructions shown to apply your reward to an eligible order.
  4. Check that the reward discount appears in your cart or checkout before completing payment.

Available rewards, required points, and any redemption conditions are shown in the Rewards panel.

How many points can I earn on products?

Our Product Reward Points Reference lists points values for product purchases. It is an earning reference, not the number of points required to redeem a product. Check the current earning opportunities shown in your Rewards panel or on the product page.

View the Product Reward Points Reference (PDF).

Can I use rewards on any product or with another discount?

Available rewards and any product or discount restrictions are shown in the Rewards panel and at checkout. If you are unsure whether a reward can be used with your order, contact Client Care before completing your purchase.

I have points, but I cannot see them. What should I do?

Make sure you are signed in to the correct store using the same email address associated with your Rewards account. If your points are still missing, contact Client Care.

Metrin Routine Guides