Our 6-Month Money-Back Guarantee
Give Your Skin Time To Experience The Difference.
Healthy-looking skin is not built by quick fixes. It comes from consistency, care, and a system designed to work with your skin over time.
That is why every first-time purchase of a full-size Metrin Skincare System is backed by our 6-month money-back guarantee.
Use the system consistently. Give your skin time. And if you are not satisfied for any reason, simply return the products for a full product refund — even if you used them to the last drop.
Not Sure Where To Begin? Take The Skin Care Questionnaire
A Promise Rooted In Confidence
Since 1932, Metrin has helped generations of customers care for their skin with a complete daily system.
We believe in the Metrin Skincare System because we have seen what consistent use can do. But your experience is what matters most.
You are the judge.
If the Metrin Skincare System is not right for you, we will honor our guarantee.
Why Six Months?
Metrin is not a single quick-fix cream or a temporary surface treatment. It is a complete daily ritual designed to cleanse, hydrate, protect, and nourish your skin.
Your skin needs time to adjust. Your routine needs time to become consistent. And visible improvements in the look and feel of your skin may take time to develop.
Our 6-month guarantee gives you the time to use the system properly and experience it for yourself.
What Customers Say After Giving Their Skin Time
“I no longer spend hundreds of dollars on skin care products that may or may not work for my skin. Metrin is taking care of the largest organ of my body, my skin.”
— Tommie Shelts, Metrin user for 23 years
What The 6-Month Guarantee Covers
Our 6-month money-back guarantee applies to your first-time purchase of a full-size 165ml Metrin Skincare System.
This includes:
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Metrin Skincare System for Her — full-size 165ml system
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Metrin Skincare System for Men — full-size 165ml system
If you are not satisfied with your first full-size system purchase, you may return the bottles within six months of purchase for a refund of the eligible product purchase price and applicable sales taxes paid.
Even If You Used It To The Last Drop
We want you to actually try the system.
That means using it consistently, morning and night, and giving your skin time to respond.
If you do that and still decide Metrin is not for you, you may return the bottles — even if the products have been fully used to the last drop.
Not Sure If Metrin Is Right For Your Skin?
We are here to help before you begin.
If you are unsure whether the Metrin Skincare System is right for your skin, start with our Skin Care Questionnaire. Tell us about your skin, your concerns, and your current routine, and Metrin Client Care will help guide you.
This is not a test and not a commitment to purchase. It is simply a way for us to help you choose with confidence.
[Take The Skin Care Questionnaire]
How To Start A Guarantee Return
To begin a return under the 6-month guarantee, please contact Metrin Client Care before sending anything back.
Our team will provide return instructions and a return authorization number so your return can be processed correctly.
Step 1: Contact Client Care
Please provide your name, order number or proof of purchase, and the approximate date of purchase.
Step 2: Receive Return Instructions
We will confirm your eligibility and provide instructions for returning your bottles.
Step 3: Return The Bottles
Please package the bottles securely and send them to the address provided by Client Care.
Step 4: Receive Your Refund
Once your return has been received and processed, we will issue your refund to the original method of payment where possible.
30-Day Return Policy For Other Products And Purchases
All other Metrin products and purchases are covered by our standard 30-day return policy.
This includes individual products, travel-size products, accessories, repeat purchases, and any purchase that is not eligible for the 6-month full-size system guarantee.
If you are not satisfied with your purchase, please contact Metrin Client Care within 30 days of purchase for return instructions.
Refunds under the 30-day return policy include the eligible product purchase price and applicable sales taxes paid. Original shipping charges are not refunded, and the customer is responsible for return shipping costs.
A Few Practical Details
The 6-month money-back guarantee applies to the initial purchase of a full-size 165ml Metrin Skincare System.
The customer is responsible for return shipping costs.
Refunds include the eligible product purchase price and applicable sales taxes paid. Original shipping charges are not refunded.
Returns must be authorized by Metrin before being shipped back.
Refunds are issued after the returned bottles have been received and processed.
Products purchased from an authorized distributor, retail partner, or third-party seller may be subject to that seller’s return policy. Please contact the place of purchase for assistance.
All other products and purchases are covered by our standard 30-day return policy.
Questions Before You Begin?
We want you to get the best possible experience from your Metrin Skincare System.
If you are unsure how to use the system, how much product to apply, or how your skin is responding, please contact Metrin Client Care. Sometimes a small adjustment in use can make a meaningful difference.
Try The Complete System With Confidence
Metrin is a complete system designed to be used consistently over time.
Give your skin the care, consistency, and time it deserves — backed by our 6-month money-back guarantee.