Privacy Policy

This Privacy Policy explains how Metrin collects, uses, discloses, stores, protects, and otherwise processes personal information when you visit our website, purchase our products, create an account, contact us, subscribe to our emails, submit a review or testimonial, interact with our customer service team, or otherwise engage with Metrin. 

This Privacy Policy applies to our .ca website, online store, customer service channels, email communications, review and testimonial programs, and related services. 

In this Privacy Policy, “Metrin,” “we,” “us,” and “our” refer to Metrin Life Canada Inc., operating the Metrin .ca website and online store. “You” and “your” refer to customers, website visitors, account holders, email subscribers, reviewers, and other individuals who interact with us. 

By using our website or services, you acknowledge that we collect, use, and disclose personal information as described in this Privacy Policy. Where required by law, we will obtain your consent. 

1. Personal Information We Collect 

We collect personal information directly from you, automatically through your use of our website, and from service providers or other third-party sources where permitted by law. 

Information You Provide to Us 

We may collect information you provide when you: 

  • place an order; 

  • create or access an account; 

  • subscribe to emails or other communications; 

  • contact customer service; 

  • submit a review, rating, testimonial, photo, video, question, comment, or customer story; 

  • participate in surveys, promotions, referral programs, loyalty programs, or other customer programs; 

  • interact with us through social media or other channels. 

This information may include: 

  • name; 

  • email address; 

  • phone number; 

  • billing address; 

  • shipping address; 

  • account login information; 

  • order history; 

  • payment-related information; 

  • product preferences; 

  • skin care interests or concerns that you choose to share; 

  • customer service communications; 

  • reviews, testimonials, ratings, photos, videos, and other submitted content; 

  • marketing preferences; 

  • any other information you choose to provide. 

Payment Information 

When you make a purchase, payment information is processed by our payment processors and ecommerce service providers. We do not intentionally store full payment card numbers on our own systems. Payment processors may collect and process payment card details, billing information, fraud-prevention information, and related transaction data in accordance with their own security and privacy practices. 

Information Collected Automatically 

When you visit our website or interact with our emails, we and our service providers may automatically collect certain information, such as: 

  • IP address; 

  • device type; 

  • browser type; 

  • operating system; 

  • pages viewed; 

  • referring and exit pages; 

  • links clicked; 

  • time spent on pages; 

  • general location information; 

  • shopping cart activity; 

  • purchase activity; 

  • email opens and clicks; 

  • cookie identifiers; 

  • pixel, tag, and similar technology data. 

Information from Service Providers and Third Parties 

We may receive information from service providers and third parties, such as ecommerce platforms, payment processors, email and SMS platforms, review applications, fraud-prevention tools, analytics providers, advertising platforms, shipping providers, social media platforms, and customer support tools. 

 
 

2. How We Use Personal Information 

We use personal information for the purposes described below. 

To Process Orders and Provide Products 

We use personal information to: 

  • process and fulfill orders; 

  • confirm purchases; 

  • process payments; 

  • arrange shipping and delivery; 

  • provide order updates; 

  • manage returns, exchanges, refunds, and guarantees; 

  • maintain customer accounts; 

  • provide customer service; 

  • respond to questions, requests, or concerns. 

To Communicate With You 

We may use personal information to send: 

  • order confirmations; 

  • shipping and delivery updates; 

  • account notices; 

  • customer service responses; 

  • product-use information; 

  • review requests; 

  • marketing emails, where permitted; 

  • promotional offers, where permitted; 

  • notices about policy updates or service changes. 

To Improve Our Products, Website, and Customer Experience 

We may use personal information to: 

  • understand how customers use our website; 

  • improve website performance and design; 

  • evaluate product interest and customer feedback; 

  • understand customer preferences; 

  • improve customer support; 

  • develop new content, products, services, and educational materials; 

  • troubleshoot technical issues; 

  • conduct business analytics. 

To Send Marketing and Promotional Communications 

Where permitted by law and based on your consent where required, we may use personal information to send marketing communications about Metrin products, offers, education, promotions, customer programs, and related content. 

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or contacting us through our Contact Us page. 

To Collect and Display Reviews, Testimonials, and Customer Feedback 

We may use personal information to collect, verify, manage, display, respond to, and analyze reviews, testimonials, ratings, photos, videos, questions, and customer feedback. 

To Protect Our Business, Customers, and Website 

We may use personal information to: 

  • detect and prevent fraud; 

  • protect website security; 

  • verify transactions; 

  • prevent misuse of our services; 

  • enforce our terms and policies; 

  • comply with legal obligations; 

  • protect the rights, safety, and property of Metrin, our customers, and others. 

 
 

3. Reviews, Testimonials, Photos, Videos, and Customer Submissions 

If you submit, send, post, upload, email, or otherwise provide us with a review, rating, testimonial, product experience, story, comment, photograph, video, before-and-after image, social media post, email, or other content relating to Metrin, our products, or your experience with us, we may collect and process that content as a “Customer Submission.” 

Where you provide consent or where otherwise permitted by law, you authorize Metrin to collect, use, reproduce, edit for length or clarity, publish, display, distribute, and otherwise use your Customer Submission for our business, marketing, educational, advertising, social media, website, email, and promotional purposes. 

To help protect your privacy, we generally identify customer submissions using only your first name and last initial, city/province/state where appropriate, or another limited identifier, unless you provide separate permission for additional identifying information to be used. 

We will not intentionally publish your full contact information, such as your email address, phone number, mailing address, or payment information, as part of a Customer Submission. However, you should avoid including sensitive personal information in any testimonial, review, photo, video, or other content that you provide to us. 

By providing a Customer Submission, you confirm that the content is your own, that you have the right to provide it to us, and that our use of it as described in this Privacy Policy and any related submission terms will not violate the rights of another person. 

You may contact us through our Privacy Request Form to request that we stop using or remove a Customer Submission that identifies you. We will review and respond to your request within a reasonable time. Please note that we may not be able to remove Customer Submissions that have already been printed, distributed, archived, cached, shared by others, or otherwise used in materials that are not reasonably within our control. 

For private customer service communications, we do not treat support tickets as consent for marketing use. If we wish to use a support message as a testimonial, story, or public-facing customer submission, we will seek separate permission where appropriate. 

 
 

4. Reviews and Review Service Providers 

We may use third-party review and testimonial service providers, including review applications integrated with our ecommerce platform, to help us collect, manage, verify, display, moderate, syndicate, and respond to customer reviews, ratings, testimonials, photos, videos, questions, and related product feedback. 

When you submit a review, testimonial, rating, photo, video, question, or other product-related content, we and our review service providers may collect and process information such as your name or display name, email address, order or product information, review content, rating, submitted media, date of submission, and related technical information needed to operate the review service. 

Our review service providers process personal information on our behalf and may use subprocessors or integrations to provide review collection, display, moderation, syndication, analytics, fraud prevention, and related services. 

Where possible, we aim to display customer reviews and testimonials using limited identifiers, such as first name and last initial, unless you provide separate permission for additional identifying information. 

 
 

5. Cookies, Analytics, Advertising, and Similar Technologies 

We and our service providers may use cookies, pixels, tags, scripts, software development kits, local storage, and similar technologies to operate our website and improve your experience. 

These technologies may be used to: 

  • keep your cart and account functioning; 

  • remember preferences; 

  • understand website traffic and performance; 

  • analyze customer behavior; 

  • measure email and advertising performance; 

  • personalize content; 

  • support advertising and retargeting; 

  • detect fraud and security issues; 

  • improve our website and services. 

Some cookies are necessary for the website to function. Others may be used for analytics, personalization, or advertising. 

Depending on your location, we may ask for your consent before using certain cookies or similar technologies. You may be able to manage cookie preferences through our website tools, your browser settings, or other privacy controls. If you block or disable cookies, some website features may not work properly. 

Where required by law, we will provide a way for eligible individuals to opt out of certain data sharing, targeted advertising, or similar activities. 

 
 

6. How We Share Personal Information 

We do not sell customer personal information for money. However, we may disclose or share personal information as described below. 

Service Providers 

We may share personal information with service providers who help us operate our business, including: 

  • ecommerce platforms; 

  • payment processors; 

  • fraud-prevention providers; 

  • shipping and delivery providers; 

  • email and SMS platforms; 

  • review and testimonial platforms; 

  • customer support tools; 

  • analytics providers; 

  • advertising and marketing platforms; 

  • website hosting and technology providers; 

  • data storage providers; 

  • professional advisors; 

  • legal, accounting, and compliance service providers. 

These service providers may process personal information on our behalf or as otherwise permitted by law. 

Business and Legal Purposes 

We may disclose personal information if necessary to: 

  • complete a transaction; 

  • provide customer service; 

  • enforce our terms and policies; 

  • protect our rights, property, customers, or business; 

  • detect or prevent fraud, security incidents, or misuse; 

  • comply with laws, regulations, court orders, subpoenas, or lawful requests; 

  • respond to legal claims; 

  • complete or evaluate a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets. 

With Your Consent 

We may share personal information with your consent or at your direction. 

 
 

7. Shopify, Ecommerce, Payment, Email, Shipping, and Other Service Providers 

Our online store may be hosted on Shopify or another ecommerce platform. These platforms and related service providers help us operate our online store, process orders, manage checkout, provide payment options, prevent fraud, support customer accounts, and operate related ecommerce functions. 

We also use service providers for email communications, customer service, reviews and testimonials, shipping, analytics, advertising, and other business operations. 

These providers may process personal information in Canada, the United States, or other countries where they or their subprocessors operate. 

You should review the privacy settings and notices provided during checkout, account creation, email subscription, cookie consent, and other interactions where choices are offered. 

 
 

8. Cross-Border Processing and Storage 

Metrin is based in Canada, and we may use service providers located in Canada, the United States, and other jurisdictions. As a result, your personal information may be transferred to, stored in, accessed from, or processed in countries outside your province, state, or country of residence. 

These jurisdictions may have privacy laws that differ from those in your location. Personal information may also be subject to lawful access by courts, law enforcement, regulators, or government authorities in those jurisdictions. 

Where required by applicable law, we use appropriate contractual, technical, and organizational safeguards for cross-border transfers and processing. 

 
 

9. Consent and Your Choices 

Where required by law, we collect, use, or disclose personal information with your consent. Your consent may be express, such as when you check a box, submit a form, subscribe to emails, or provide a testimonial or photo for marketing use. Consent may also be implied where permitted by law, such as when you provide information necessary to complete an order or receive customer service. 

You may withdraw consent where consent is the basis for processing, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent may affect our ability to provide certain products, services, communications, or website features. 

Your choices may include: 

  • unsubscribing from marketing emails; 

  • managing cookie preferences; 

  • adjusting browser settings; 

  • opting out of certain data sharing or targeted advertising where available; 

  • requesting access, correction, deletion, or other privacy rights where applicable; 

  • contacting us through our Privacy Request Form about review or testimonial display preferences. 

 
 

10. Email Communications and Review Requests 

We may send transactional emails related to your orders, account, shipping, delivery, customer service, returns, refunds, guarantees, or other service-related matters. 

Where permitted by law, we may also send review requests asking you to share feedback about products you purchased. Review requests may be sent directly by Metrin or through a review service provider. Depending on your location and the nature of the message, review requests may be treated as marketing or consent-sensitive communications. 

We may send marketing emails only where permitted by law and based on your consent where required. You may unsubscribe from marketing emails at any time. 

We aim to keep transactional emails focused on the transaction or service relationship. Any review request included in a transactional email should be modest, non-incentivized, and secondary to the transactional purpose of the email. 

 
 

11. Retention of Personal Information 

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to: 

  • process orders; 

  • provide customer service; 

  • maintain business records; 

  • comply with tax, accounting, legal, regulatory, and reporting obligations; 

  • resolve disputes; 

  • enforce agreements; 

  • prevent fraud; 

  • maintain security; 

  • support guarantees, returns, and customer care; 

  • manage reviews, testimonials, and customer submissions. 

Retention periods may vary depending on the type of information, the purpose for which it was collected, applicable legal requirements, and operational needs. 

When personal information is no longer reasonably required, we will delete, anonymize, or securely retain it in accordance with applicable law and our recordkeeping practices. 

 
 

12. Security 

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, disclosure, alteration, loss, or destruction. 

However, no website, system, or method of transmission is completely secure. We cannot guarantee absolute security. You are responsible for maintaining the confidentiality of any account login information and for using secure networks and devices when interacting with us online. 

 
 

13. Children’s Privacy 

Our website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. 

If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information. 

If you believe a child has provided personal information to us, please contact us through our Privacy Request Form. 

 
 

14. Additional Privacy Rights for Certain Jurisdictions 

Depending on where you live, you may have additional rights under applicable privacy laws. These rights may include the right to request access to the personal information we hold about you, to request correction of inaccurate information, to request deletion of certain personal information, to withdraw consent where consent is the basis for processing, to object to or restrict certain uses of your information, or to request information about how we collect, use, disclose, share, or retain personal information. 

If you are a resident of a jurisdiction that provides additional privacy rights, including certain U.S. states, you may also have the right, where applicable, to request information about the categories of personal information we collect, the purposes for which we use it, the categories of service providers or third parties to whom we disclose it, and whether we sell or share personal information as those terms are defined under applicable law. 

Metrin does not sell customer personal information for money. However, some privacy laws define “sale,” “sharing,” or “targeted advertising” broadly, and certain uses of cookies, pixels, analytics tools, advertising platforms, or similar technologies may be considered a sale, sharing, disclosure, or targeted advertising activity under applicable law. Where required, we will provide a way for eligible individuals to opt out of such activities. 

You may also have the right not to receive discriminatory treatment for exercising your privacy rights. 

To submit a privacy request, please contact us through our Privacy Request Form. We may need to verify your identity before completing your request. We will respond within the time required by applicable law. Some requests may be subject to legal exceptions, including where information is needed to complete a transaction, provide customer service, maintain business records, detect fraud or security issues, comply with law, or exercise legal rights. 

 
 

15. Additional Rights for European Economic Area, United Kingdom, and Swiss Residents 

If you are located in the European Economic Area, the United Kingdom, or Switzerland, you may have additional rights under applicable data protection laws, including the EU General Data Protection Regulation, the UK General Data Protection Regulation, and related national laws. 

For these purposes, Metrin is generally the controller of the personal information we collect from and about you through our website, store, customer service channels, email communications, review and testimonial programs, and related services. 

Depending on the context, we may process your personal information on one or more of the following legal bases: 

  • to perform a contract with you, such as processing your order, payment, delivery, returns, account, subscriptions, customer service requests, and related transaction communications; 

  • with your consent, such as when you subscribe to marketing emails, submit certain reviews, testimonials, photos, videos, or customer stories, or consent to certain cookies, analytics, or advertising technologies; 

  • for our legitimate interests, such as operating and improving our business, responding to customer inquiries, preventing fraud, protecting website security, understanding product performance, managing customer relationships, and conducting limited non-intrusive business analytics, provided those interests are not overridden by your rights and interests; 

  • to comply with legal obligations, such as tax, accounting, consumer protection, product safety, regulatory, dispute-resolution, and recordkeeping requirements. 

Subject to applicable law and certain exceptions, you may have the right to request access to your personal information, correction of inaccurate information, deletion of certain information, restriction of processing, transfer or portability of your information, or objection to certain processing based on legitimate interests. Where we rely on consent, you may withdraw that consent at any time, although this will not affect processing that occurred before withdrawal. 

You may also have the right to object to direct marketing and certain profiling related to direct marketing. We do not use personal information to make solely automated decisions that produce legal or similarly significant effects about you. 

We may transfer, store, or process your personal information outside your country or region, including in Canada, the United States, and other jurisdictions where we or our service providers operate. Where required, we use appropriate safeguards for such transfers. 

You may contact us through our Privacy Request Form to exercise your rights. We may need to verify your identity before completing your request. You may also have the right to lodge a complaint with your local data protection authority. 

 
 

16. Managing Privacy Requests 

You may contact us through our Privacy Request Form to request access to, correction of, deletion of, or information about your personal information, or to exercise other rights available under applicable law. 

To protect your privacy and security, we may need to verify your identity before responding to a request. We may ask you to provide information that allows us to confirm that you are the person about whom we collected personal information or that you are authorized to act on that person’s behalf. 

We may decline or limit a request where permitted or required by law, including where information is needed to complete a transaction, provide customer service, maintain business records, comply with legal obligations, detect fraud or security issues, resolve disputes, enforce agreements, or protect legal rights. 

 
 

17. Links to Third-Party Websites and Platforms 

Our website, emails, or social media pages may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices of those third parties. 

If you interact with third-party platforms, such as social media platforms, payment providers, review platforms, or shipping providers, your information may also be subject to their privacy policies and terms. 

 
 

18. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, service providers, or business operations. 

When we update this Privacy Policy, we will revise the “Last Updated” date above. If changes are material, we may provide additional notice where required by law. 

Your continued use of our website or services after an updated Privacy Policy is posted means that you acknowledge the updated Privacy Policy, subject to any consent requirements under applicable law. 

 
 

19. Contact Us 

For general customer care, including product, order, shipping, return, or guarantee questions, please contact Client Care through our Contact Us page. 

For marketing email preferences, you may also use the unsubscribe link included in our marketing emails. 

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you wish to submit a privacy request relating to our .ca website or online store, please contact us through our Privacy Request Form: